Privacy policy

1. Data We Collect

We collect the following types of personal data when you browse or shop on Perrault:

  • Personal Identification Information: This includes your name, email address, billing and shipping address, and payment details such as credit card numbers.

  • Contact Details: We collect your phone number to contact you regarding any issues with your order.

  • Account Information: If you register for an account, we collect your login credentials, your preferences for marketing communications, and information on your favourite products or designers.

  • Customer Support Interactions: If you contact our Customer Care team via phone, email, or live chat, we may collect additional data to resolve your queries regarding orders, deliveries, or payments. We may also record calls or chat conversations for quality assurance and training purposes.

  • Browsing Data: We collect data about your interactions on our website, such as the pages you visit, the items you view, and your browsing history if you are logged into your account.

2. Cookies

We use cookies and other tracking technologies to collect information about how you use our site and to enhance your shopping experience. Cookies are small files sent to your device to help us remember your preferences, personalize content, and provide targeted advertising.

For more information about our use of cookies, please review our Cookie Policy.

3. How We Use Your Information

We process the personal data you provide for several reasons, including:

  • Order Fulfillment: To process your order, verify payment details, and arrange for delivery.

  • Customer Support: To provide assistance with any inquiries or concerns you may have about our services.

  • Personalization: To tailor your shopping experience and recommend products that align with your preferences.

  • Marketing: If you have given consent, we may use your data to send you marketing communications about new products, promotions, or updates. You can opt-out at any time.

  • Legal and Security Purposes: We may process your information to meet legal requirements, prevent fraud, and enhance site security.

4. Who We Share Your Information With

We may share your personal data with trusted third parties in order to provide our services:

  • Payment Processors: To securely handle payments and process transactions.

  • Delivery Partners: To ensure timely and accurate shipping of your orders.

  • Marketing and Advertising Partners: To deliver personalized advertisements and improve the relevance of the content you see.

  • Legal Authorities: We may disclose your data to government bodies, law enforcement, or other regulatory agencies if required by law or for security purposes.

We do not sell your personal information to third parties for marketing purposes.

5. How We Protect Your Data

At Perrault, we take the security of your personal data seriously. We use industry-standard measures such as SSL encryption to protect your information during transmission. Access to personal information is restricted to authorized personnel who need it to perform their duties.

6. Data Retention

We retain your personal data for as long as necessary to provide the services you request, and in compliance with legal obligations. You can request the deletion of your data at any time unless we are legally required to keep it.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can update any incorrect or incomplete information.

  • Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.

  • Opt-Out of Marketing: You can choose not to receive marketing emails by updating your preferences in your account settings or by following the unsubscribe instructions in any email communication.

8. International Data Transfers

We may transfer and store your personal data outside of your home country, including to countries outside the European Economic Area (EEA). In such cases, we take appropriate steps to protect your information, ensuring it receives the same level of protection as within your home country.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly to stay informed of any updates.

10. Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us at:

Email: hello@perrault.com.au

We are committed to ensuring that your privacy is respected and protected at all times.